Our company has been focusing on pre-sales and after-sales service for customers for many years, providing satisfactory solutions, high-quality products, and perfect after-sales service. This is our consistent commitment to win the satisfaction of every customer.
1. Optimization scheme design: We patiently communicate with users, understand their actual needs, and provide them with optimized and reasonable design schemes
2. Long term spare parts guarantee: We guarantee to provide users with at least 10 years of spare parts service to avoid equipment idle due to aging of equipment components
3. Equipment upgrade and renovation: We fully consider the new needs of users, such as production capacity and energy conservation, in the process of enterprise development. We provide you with a new renovation plan to save your funds
4. Operation training service: When delivering equipment, we provide comprehensive training services for your employees on equipment use, maintenance, and simple repairs, and provide written documentation to avoid equipment downtime caused by employee turnover
5. Incoming material testing service: We have a comprehensive material testing center and welcome new and old customers to provide on-site samples of various materials
Service process:
Pre sales:
Establish documentation, establish contact with customers, introduce our factory's technology and equipment related information, understand user needs, recommend corresponding equipment, implement sample and related technical preparations, and improve technical parameters.On sale:
Provide user related drawings and technical information, coordinate user equipment installation and construction, and inform users of production speed and quality. Ensure synchronous coordination between user engineering progress and equipment manufacturing. Handle emergencies and maintain good communication with users.After sales:
① Send personnel to guide installation to users, responsible for debugging until delivery for use.
② Responsible for the operation and maintenance skills training of personnel related to users.
③ Long term high-quality and cost-effective provision of spare parts.
④ The equipment has a shelf life of one year. If the equipment is damaged due to its own quality within one year after acceptance, free maintenance is responsible. If the malfunction is caused by improper operation, a production fee will be charged, and a 48 hour service repair will be implemented. That is, the user's questions must be answered within the first 24 hours of receiving the user's message. If the problem cannot be solved over the phone, the user will arrive at the site within the next 24 hours to solve the problem.